1. Scope of application
The Terms of Service of Aran Switzerland (hereinafter referred to as «ToS») apply to purchases at Aran Switzerland in Switzerland.
The current version of the ToS applies. Any contractual amendments, separate agreements and conditions set forth by the costumer only become part of the contract after written consent by Aran Switzerland.
2. Conclusion of the contract
When purchasing in our showroom or ordering products or services on the website of Aran Switzerland, per phone or email, the costumer offers to enter into a legally binding contract by transmitting his order and therefore accepts these ToS.
The contract is considered to be concluded as soon as the receipt of order is confirmed by Aran Switzerland. The conclusion of the contract is subject to the availability of ordered products, the possibility to provide services or an incorrect price indication. The goods remain the property of Aran Switzerland until payment has been made in full.
3. Price indications and payment
All price indications on the website include VAT and other statutory taxes. Delivery costs are exclusive, unless stated otherwise.
The payment options are listed on the website and include: payment in advance or with credit card or PayPal. Unfortunately, the high quality of our products doesn't allow us to deliver on account. Payments must normally be made in Swiss francs.
4. Right of withdrawal
Orders can be cancelled by email, phone or by using the contact form on the website of Aran Switzerland on the day of ordering.
If the order is cancelled later, Aran Switzerland is entitled to charge a processing fee of CHF 50, plus the costs of any expenditure no longer required up to a maximum of 100% of the delivery price (including the price of selling and shipping costs).
5. Delivery, delivery time and pickup
Deliveries are normally only provided to customers with a delivery address in Switzerland or in the Principality of Liechtenstein. If the customer’s address lies outside of this delivery area, Aran Switzerland can provide deliveries on request.
Should the customer refuse to receive the ordered products on the delivery date provided by Aran Switzerland or the delivery service, Aran Switzerland may cancel the contract and charge the customer for the delivery costs and any loss of value.
Aran Switzerland delivers generally within 2-3 working days. Due to production or delivery shortages, Aran Switzerland or the delivery service may experience delivery delays. Information on availability of the products and delivery time are therefore without guarantee and may change at any time.
You may also try on and pick up items in our showroom. We will be happy to advise you on site.
6. Conditions of returns
Items can be returned to Aran Switzerland within 14 days. We will refund the purchase price to the same means of payment after having checked the items. The goods must be clean, undamaged and unused. Items can be returned in our showroom for free. The customer is responsible for the shipping costs of a return.
If we notice a quality deterioration or damage to the goods, we may decide at our discretion to refund only part of the purchase price or to not issue any refund at all.
7. Complaints and liability of Aran Switzerland
Identified defects must be reported immediately to Aran Switzerland after their discovery. Complaints are only admissible within 24 hours after reception of the products. Aran Switzerland is not liable for defects which customers identified, or must have identified, on receipt of the products, but failed to report to Aran Switzerland either immediately or within the complaint period. Customers lose their right to reimbursement if they fail to store the products according to the instructions of Aran Switzerland or handle them improperly.
In case a defect lies within Aran Switzerland’s responsibility, Aran Switzerland has the choice to either replace the defective product or to refund the purchase price. If Aran Switzerland chooses to replace the product, no customer’s claims for alteration of the purchase contract, reduction of the purchase price or claims for damage compensation can be asserted.
Under all claim circumstances, Aran Switzerland assumes liability only for indirect and direct damage caused intentionally or by gross negligence. Aran Switzerland accepts no liability for mistakenly inaccurate or missing information on the website of Aran Switzerland.
7-1. Liability for delivery delays
Significant delivery delays are communicated to the customer. Delivery delays do not entitle the customers to cancel the contract or to demand a refund of all or part of the purchase price.
In the event of a delivery delay for which Aran Switzerland is responsible, Aran Switzerland assumes liability, under all claim circumstances, only for indirect and direct damage caused intentionally or by gross negligence and in any case up to the product invoice amount at the most. In case of a delivery delay or failure for which Aran Switzerland is not responsible, no liability will be assumed whatsoever.
8. Data protection
For the storage and processing of customer data, the most recent version of Aran Switzerland’s Privacy Policy is applicable. It is available on our website or can be sent upon request.
9. Customer service
Don’t hesitate to contact us in case of questions or complaints regarding our products or their delivery:
Aran Switzerland
Zwickystrasse 61
CH-8600 Dübendorf
Email: info@aranswitzerland.ch
By using the contact form on our website
Phone: +41 76 579 27 55
11. Applicable law and place of jurisdiction
Swiss law applies exclusively. The place of jurisdiction is the district court of Uster.